services

BUY GOLD

Purchase 24K Gold starting at ₹ 1

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SELL GOLD

Sell all or part of your gold balance.

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TAKE DELIVERY

On demand delivery above 1 gm gold.

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Terms

Making and delivery charges

Storage, insurance and trusteeship

Refunds, cancellation and delivery

KYC requirements

About Us

SafeGold is a product of Digital Gold India Private Limited, an institutionally owned company that is committed to using technology to improving transparency and efficiency of the gold market.

Head Office Address :

Digital Gold India Private Limited
1902B, Peninsula Business Park
Ganpatrao Kadam Marg, Lower Parel
Mumbai 400 013

Phone No: 888 1000 800

Retail Outlet Address :

Shop No 3 Vora Ashish Building,
Pandit Solicitor Road, Malad East,
Opp Anandpara Hospital,
Mumbai-400097

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Customers own physical gold

Money collected from customers is immediately used to buy 24 carat gold. Customers are issued an invoice which details their rate, amount of gold purchased in grams to 4 decimal points and details of all applicable taxes. The customer is the legal owner of their gold and has full freedom to decide what to do with their gold. We only sell 995 pure, 24 carat gold which is purchased from reputed suppliers with assured purity. For every rupee collected from customers, there is corresponding physical gold which belongs to the customer and stored in the vault.

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Insured and Vaulted

All gold is insured and stored in world class vaults with Brink's, one of the world leaders in secure storage facilities. Customer interests are always protected as, IDBI Trusteeship Services, holds a charge over all gold in the vault, in favour of customers. The primary role of an independent trustee is to ensure that customer interests are protected at all times. This is the most robust structure possible with checks and balances built in to protect customer interests. Secure storage is free for two years with a nominal charge thereafter.

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Easy Liquidity

Customers can buy-sell gold online at any time through our website or through any of our partners. Our rates are linked to the commercial bullion market and in many cases, better than what a customer would pay at a retail shop. Further, when buying-selling gold with traditional jewellery, a customer loses the entire making charge. With SafeGold, you don't lose any making charges if you sell before taking delivery. Sale proceeds are remitted directly back to your bank account.

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Fulfillment

SafeGold will deliver coins and simple jewellery to consumers at any time. Our coins, starting at 1 gm, are specially manufactured in state of the art facilities, assay certified for weight and purity and then sealed in tamper proof packaging. All jewellery, is 100% hallmarked to BIS standards and sealed before dispatch to you. Nominal making and delivery charges will apply. It is our endeavour to keep on improving the fulfillment choices for SafeGold customers so keep checking back for new options available on our website.

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Making and delivery charges

Please read the terms and conditions in detail. Highlights of fees, charges and terms are explained below.

Making and delivery charges

Coins are offered in various sizes from 1gm - 10gms and customers. Apart from having a sufficient SafeGold balance, customers will need to pay the following making and delivery charge when ordering coins:

Coin Weight (gms) Minting Charge (rs)
1 300
2 350
5 450
10 550

We don't add any margins for making or delivery at the time of selling SafeGold and are therefore compelled to recover making and delivery charges when customers want to convert their SafeGold to a coin and get it delivered.

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Storage, insurance and trusteeship

Please read the terms and conditions in detail. Highlights of fees, charges and terms are explained below.

Storage, insurance and trusteeship

There are no storage, insurance or any other charges imposed on customers for the first two years of owning SafeGold. After 24 months of purchase, customers will be charged a nominal fee of 0.05% per month. This fee is to recover costs of storage, insurance and trusteeship. This fees will be deducted at the end of every month from the customers gold balance.

For example, if a customer owns 1 gram of gold, at the end of two years, .005 gms of gold will be deducted from their balance each month - at an illustrative rate of Rs. 3,000 per gram, this is equivalent to a charge of approximately Rs. 1.50/ month or Rs. 18/ year.

SafeGold is not a financial product or scheme but an opportunity for customers to accumulate gold in a convenient and efficient manner. Therefore, customers have to take delivery or sell their SafeGold balances at the end of five years.

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Refunds, cancellation and delivery

Please read the terms and conditions in detail. Highlights of fees, charges and terms are explained below.

Refunds, cancellation and delivery

Please note, once an order for purchase or sale has been confirmed by the customer, refunds or cancellation is not possible. All orders are final upon customer confirmation.

Deliveries are made only to the registered address of the customer. Please keep proof of identity ready at the time of delivery as it may be required for verification by the courier partner. If no one is available at the registered address to take delivery, delivery will be attempted at least once more after which the package will be returned to the vault and the customer's balance will be credited back with the corresponding grams of gold. Shipping charges will be payable again as and when the customer asks for delivery.

Customers are required to verify that the package they are accepting has not been tampered with and is of acceptable quality. Once delivery has been taken by the customer, returns and refunds are not possible. All of our products are 100% certified and there should never be any problems with quality. In the unlikely event of any issues, please contact care@safegold.in, we will investigate the matter to resolve any concerns or issues.

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KYC requirements

Please read the terms and conditions in detail. Highlights of fees, charges and terms are explained below.

KYC requirements

Customers will need to provide a copy of their Aadhar card for SafeGold balances exceeding 10 gms, in addition a copy of the customer’s PAN card (or Form 60) will be required for all SafeGold balances greater than 15 gms. Scan copies of KYC docs to be sent to care@safegold.in stating the customer’s name and mobile number to allow us to process the information. The KYC requirements may change from time to time to comply with regulations. Accounts may be locked till customers provide KYC documentation or if the details provided in the KYC documentation cannot be verified.

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Buy Gold

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Sell Gold

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Delivery

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